Shipping & Return/Damage Policy

Shipping Times

We process and ship orders within 2-3 business days. However, during busy periods such as holidays or if an item is out of stock, it may take 2-7 business days. As a husband-and-wife owned small business, we truly appreciate your support and do our best to ship your order as quickly as possible.

Returns

We accept returns within 5 days of receiving your item. To start a return, please reach out to us for detailed instructions. Customers are responsible for the return shipping costs. All returned items must be in their original packaging and in resellable condition. Once we receive the returned item, we will process your refund, excluding any shipping charges.

Damages

Any damages must be reported within 5 days of receiving your order. Please keep the damaged item and its original packaging until the claim is resolved. When contacting us, be sure to include photos of the damaged item. Once the claim is processed, Storcks Designs will offer a full refund or exchange.

Contact us at Jennifer. Storcks@gmail.com